At Diginamy, we prioritize your satisfaction and are committed to delivering exceptional digital marketing services. Our 30-day money-back guarantee ensures that you can invest in our services with confidence. Here’s a comprehensive overview of our refund policy:

Eligibility Criteria

• • Time Frame: To qualify for a refund, you must submit your request within 30 days of the purchase date.
  • Applicable Services: Refunds are applicable only to the initial service or product purchased.

How to Request a Refund

• • Contact Us: Reach out to our customer support team via email at support@diginamy.com.
  • Information Required: Provide your order number, detailed reason for your dissatisfaction, and any relevant supporting documentation or evidence.

Refund Process

• • Review: Once we receive your request, our team will review it for eligibility and completeness.
  • Approval Notification: We will notify you of the approval or rejection of your refund request via email.
  • Processing: If approved, we will process your refund, and a credit will be applied to your original method of payment within 7-10 business days.

Conditions and Limitations

• • Non-Refundable Items: Certain services or products may be non-refundable. These will be explicitly marked as such at the time of purchase.
  • Partial Refunds: In some cases, partial refunds may be granted at our discretion, particularly if the service has been partially used or consumed.

Late or Missing Refunds

• • Bank Delays: If you haven’t received your refund yet, first check your bank account again. Contact your credit card company, as there may be a delay in the posting of your refund.
  • Further Assistance: If you have done all of this and still have not received your refund, please contact us at support@diginamy.com for further assistance.

Non-Refundable Services

• • Customization Services: Customized digital marketing strategies, personalized campaigns, or any bespoke services tailored specifically for your business needs are non-refundable once work has commenced.
  • Third-Party Fees: Any third-party fees incurred on behalf of the client are non-refundable.

Changes to This Policy

• • Policy Updates: We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with the updated effective date.
  • Client Notification: Significant changes to the policy will be communicated to clients via email or through prominent notices on our website.