At Diginamy, your satisfaction is our priority, and we strive to provide exceptional digital marketing services. Our comprehensive cancellation and refund policy ensures transparency and confidence in our services. Please review the details below:

Cancellation Policy

Service Cancellation

1. Request Submission: To cancel any service, contact our customer support team via email at support@diginamy.com.
2. Advance Notice: Provide at least 7 days’ notice prior to the next billing cycle to avoid being charged for the following month.
3. Required Information: Include your order number and a brief explanation for the cancellation request.

Refund Policy

Our 30-day money-back guarantee allows you to invest in our services confidently. Here’s a detailed overview of our refund policy:

Eligibility Criteria

1. Time Frame: Submit your refund request within 30 days of the purchase date.
2. Applicable Services: Refunds apply only to the initial service or product purchased.

How to Request a Refund

1. Contact Us: Email our customer support team at support@diginamy.com.
2. Information Required: Provide your order number, a detailed reason for your dissatisfaction, and any relevant supporting documentation or evidence.

Refund Process

1. Review: Upon receiving your request, our team will review it for eligibility and completeness.
2. Approval Notification: We will inform you via email whether your refund request is approved or rejected.
3. Processing: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Conditions and Limitations

1. Non-Refundable Items: Certain services or products may be non-refundable. These will be explicitly marked at the time of purchase.
2. Partial Refunds: In some cases, partial refunds may be granted at our discretion, particularly if the service has been partially used or consumed.

Late or Missing Refunds

1. Bank Delays: If you haven’t received your refund yet, check your bank account again and contact your credit card company, as there may be a delay in the posting of your refund.
2. Further Assistance: If you have done all of this and still have not received your refund, please contact us at support@diginamy.com for further assistance.

Non-Refundable Services

1. Customization Services: Customized digital marketing strategies, personalized campaigns, or any bespoke services tailored specifically for your business needs are non-refundable once work has commenced.
2. Third-Party Fees: Any third-party fees incurred on behalf of the client are non-refundable.

Changes to This Policy

1. Policy Updates: We reserve the right to update or modify this cancellation and refund policy at any time. Any changes will be posted on this page with the updated effective date.
2. Client Notification: Significant changes to the policy will be communicated to clients via email or through prominent notices on our website.

For any questions or concerns regarding our cancellation and refund policy, please contact our customer support team at support@diginamy.com.